Frequently Asked Questions
Who is this course for?
The course is designed for social workers, counselors, psychologists, midwives, lactation consultants or other health/mental health professionals working with Black birthing individuals and communities. Please note that this training is focused on the perinatal experience of the Black birthing community in the United States in particular. However, there are many aspects of the experience that are shared across the diaspora due to the far reaching arm of racism and implicit bias, but also due to a shared culture of origin which runs through the veins of the Black community despite our separation.
When does the course start and finish?
This is a self-paced course. You can begin immediately upon enrollment, and take the final exam when you feel ready. You'll be able to complete the lessons and quizzes on your own time, as your schedule allows, and review content as you like.
How long do I have access to the course?
After enrolling you will have access to this course for one year, across any and all devices you own. You will be able to access the curriculum, quizzes, and downloads for the duration of the year regardless of when you complete the course.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
Is there a way for me to permanently save any course materials offline for reference in my future practice and so I can study for the final exam?
In your course's "What You Can Expect from this Course" portion, you'll find a section titled Supporting Materials which includes all applicable downloadable materials for the course, such as PowerPoint slides, original readings, worksheets, and handouts.
I can't log into my account at training.seleni.org.
First, verify that you are trying to log in with the same email address you used to purchase and enroll in your course. If you have confirmed that you are using the correct email address and still can't log in, try resetting your password with this link: https://sso.teachable.com/secure/136076/users/password/new. If you can’t access the account after following these steps, please email us at [email protected] and we will help you fix the issue.
I can't advance to the next lesson.
In order to uphold the learning standards for the professional organizations that have approved Seleni's curricula, our courses require course compliance. This means that when you first take the course, you have to complete the lessons in the order that they appear. Once you have finished the course, you can jump between lessons as you like, in any order. Similarly, you are required to complete the short quiz at the end of each section before you proceed to the next. Make sure to always click "Complete and Continue" when you complete a lesson, or you will not be able to advance to the next. Teachable tracks video watching, and requires that users watch 90% of a video before it is considered completed. If you find yourself unable to advance, make sure you have watched the lesson's video completely. It is easy to accidentally skip over a few minutes here and there, but Teachable picks up on when the window playing the video is minimized or if you fast forward! You can learn more here: https://support.teachable.com/hc/en-us/articles/360022403191.
I'm having technical issues loading the online course materials and streaming the video.
Our learning platform, Teachable, has a great collection of resources for troubleshooting common technical issues that may come up and a highly responsive customer care team. The majority of technical issues when using Teachable can be resolved by updating your browser, resetting your internet connection, or refreshing the page. Some helpful support articles are https://support.teachable.com/hc/en-us/articles/115000115971-Common-Technical-Issues-Troubleshooting and https://support.teachable.com/hc/en-us/articles/360050556251.
I scored less than 80% on my final exam and need to retake it.
No problem! Please send an email to [email protected] that includes the name of the course you are referring to and the email address associated with your student account on Teachable.
How will I receive my continuing education credits?
Upon successful completion of the course curriculum and final exam, you'll receive an email with a mandatory course evaluation. This evaluation includes the request form for your certificate. This will be processed within two business weeks of the course evaluation submission, and you will receive your certificate via email.
I completed the course, why haven't I received my certificate?
We issue certificates within two business weeks of receiving your course evaluation, not within two business weeks of exam completion. Make sure you completed and submitted the course evaluation form that you received in your email after you passed your exam. You might also want to check your spam folder.